Shipping and Installation Policy
Delivery areas
We provide delivery service to all governorates and major cities in Egypt, including:
Greater Cairo (Cairo, Giza, New Cairo, 6th of October)
Alexandria
Delta and Canal cities
Upper Egypt
North Coast
Red Sea regions
Delivery times
Greater Cairo: 2 to 4 working days
Alexandria and the Delta: 1 to 2 working days
Other governorates: Up to 5 working days
📅 After processing the order, our team will contact you to confirm the appropriate delivery date.
Shipping fees
Free delivery within Alexandria for a limited period. Governorates outside Alexandria may include a delivery fee, which is determined based on:
distance
Order size and weight
Accessibility (such as whether or not there is an elevator)
📌 You will be informed of any additional fees before confirming the order through our customer service team.
Installation service
🛠️ All furniture pieces are delivered with Free on-site installation service By specialized technicians.
Installation is usually done during the delivery process unless otherwise noted.
Delivery Terms
Delivery is made to the ground floor or floors accessible by elevator.
Additional charges may apply if furniture needs to be carried manually up stairs.
Please ensure that the path to the delivery location is available, and that the space is ready for furniture installation.
No-show policy during delivery
📍 If you are not available at the scheduled delivery time, additional charges may apply. Rescheduling fee .
We will always coordinate with you in advance to avoid any delays.
Returns and Damages
📝 Please inspect the products carefully upon receipt.
In case of any damage or obvious problem, notify the delivery team immediately or contact customer service.
For more details, please refer to the [Return and Exchange Policy].
Customer Support
For inquiries about orders, delivery, or shipment tracking, please contact us via:
Email: info@elmotwkelfurniture.com
WhatsApp or calls: 01028234656